At The Posh Furniture Company we will always endeavour to dispatch all goods so that delivery can be made within the time frame agreed, however we cannot be held responsible for any external factors which may affect delivery. These factors can sometimes be beyond our control. Please allow up to a maximum of 28 working days for delivery to be made.
For full details of your delivery or the delivery services we can offer, please see our Delivery Service Page
We reserve the right to change prices, specifications and displayed information without prior notice.
We The Posh Furniture Company have made every effort to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers with Bespoke products, special order items, or generally unsure about an answer to a question speak with our team first before ordering. Our friendly experts are on hand 5 days a week to answer all of your questions, so make use of our LiveChat, and Contact facilities, If your unsure please speak to us before ordering.
Finally, we cannot 100% guarantee a colour match for a product from an image that is displayed on our website. Graphics and displays hardware can produce slight variations in colours displayed and it's difficult to ensure colours are accurately displayed. The appearance of finished & unfinished doors are not warranted in any event. Natural variations of texture or colour of the timber aren't considered as defects.
If your unsure about any of the above information please speak to our team.. 01656 858794
In the event that there is a problem with any of the stock items you have ordered, we reserve the right to send you a like for like product of the same value as an alternative. If this happens you will be contacted first. If there isn't any like for like product we can send, we will contact you and make every effort to help find you a suitable alternative option instead, Failing this you will be entitled to a full refund.
With our products we often get our shipped items direct from supplier, So we do reply on regular stock updates from our suppliers to make sure our website is accurate as possible. By avoiding disappointment at the checkout, You could contact us before placing your order and we will be happy to check the stock of any items you wish to purchase.
All products on The Posh Furniture Company website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. This can be changed to display Euros & GBP by using the toggle switch in the top right of the page.
Payment for all goods can be made by credit or debit card via Klarna, PayPal, Amazon Payments, bank transfer (BACS). All of these options are currently available at the checkout when you have added items into your basket. Please do not email your card details to us. Nobody from The Posh Furniture Company will ever request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.
We're partnered with Klarna to provide a 'Smooth' checkout experience when shopping online with The Posh Furniture Company. Simply add your items to the basket and you'll be prompted with a choice of four payment methods provided by Klarna when checking out. Klarna are a payment provider from Sweden, and have branched out across the globe, offering a fantastic new way to pay for your goods. Klarna provide Smooth payments to more than 100,000 online stores & have processed orders for over 60 million trusted customers worldwide.
If you want to make a purchase using Klarna, you will need to provide your mobile phone number and email address. This is a requirement in case we need to reach you, from order details, to dispatch right through to payment. All statements will be sent to your email and you can easily manage this with the Klarna mobile app. It's really important you provide us with the correct contact details, as any late payments may be subject to late payment fees and we cannot be held responsible if you entered details incorrectly at the time of ordering.
Klarna use soft-searches or "unrecorded enquiries" to check affordability and find out what payment methods to offer you. These soft-searches do not leave a footprint and do not affect your credit score, therefore are not visible to other lenders. All payment information is processed securely by Klarna, no card details are transferred to, or held by Leader. All transactions use the latest industry standard security protocols and are placed via secure connection, the safest way to pay online.
We offer four payment methods from Klarna on our website. Details of these payment methods can be read below;
Your card will be debited when your order is placed and successful, (with the exception of Amazon Payments) as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site.
In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. This refund will be actioned in accordance with or Return & Refund policy
For Deko orders, we only require the chosen deposit to be paid before the order can be processed. Once we dispatch the goods to you the order is marked as fulfilled, your first monthly payment will be approximately 30 days from this date. Full details are given when the order is placed.
For Amazon Payment orders, we will collect payment from your Amazon payment wallet as soon as the items are dispatched.
No card details are ever stored by The Posh Furniture Company.
If you have any issues with your order on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.
All of our orders have a 14 day money back guarantee as standard. You have the right to cancel without giving a reason for 14 days from the point when you receive your full order.
All refunds must be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account. We offer full terms and conditions on any returns/cancellations and refunds on our returns & refunds page.
firstname.lastname@example.org is a site owned & operated by The Posh Door Company. We are registered in England and Wales under company number 12040239, our UK VAT number is 325692194 and our registered office is;
The Posh Furniture Company- 84 New Road, Porthcawl, CF36 5DE
We recommend that all customers take time to carefully read and fully understand their responsibilities with regards to these terms & conditions, as by ordering from our website, you are deemed to have accepted the responsibilities in line with these terms.
If you have a complaint or would like to escalate an issue to the management team at The Posh Furniture Company, please Contact us and we'll aim to get back to you within 24 hours with a response.
Please feel free to print a copy for your own future reference.
PLEASE NOTE: THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR CONSUMER RIGHTS, COVERED UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS.
Copyright The Posh Furniture Company Limited
If you have any more questions, please don't hesitate to Contact us